Byju's — Requested Cancellation but Zero Communication Not responding

Address:

Hyderabad

Hello team,
This is kotha Ganesh . We took byjus course on April 7th we took it from byjus person Rajesh gandikota . We took for 6-10th class & 10th class courses for my brother kids . And they informed us after using we can cancel the course & rest we can return & initiate refund .
And I informed byjus customer care in 9 days & also mailed them 2-3 times .I called this mentor Karthik Eve he's blocking my calls surprisingly like an abscond
.I mailed to byjus team, called them done & informed everything no response which is the worst thing .
And my EMI is getting triggered & Cibil score is badly effected . It's 525 my Cibil score. The byjus team is not even responding to me at all for this resolution .
I want to return these byjus products & I want my cancellation need to processed this really effects me a lot due to your irresponsibility .
But due to panedmic we are in a tuf situation . Our family is effected with covid . And on April 15th to 20th they called us said your refund is already in process & we need to talk kids regarding some feedback .
And during May month I called many times to talk with my kids they are not even responding the byjus team connects to some executive and she says the manager will callback in 10min no response I called many many number of times .
On may 31st to June 5th I tried to call, they started ignoring my calls & not connecting any executive .
And July also I started calling customer care they are saying internal clarification you need to talk with your mentor but this mentor is blocking me on calls & WhatsApp .
if the byjus is really a legit there is should be some concern to talk with customers & solve these issues .
Please respond immediately . My order cancellation is already done within 10 days respond properly & solve this.
- kotha Ganesh
Phone : [protected]
Order : SO-[protected]