Byju's — Return and Refund request not processed

Dear Sir/Madam,

We ordered BYJUs package and received it on 17th Dec 2020 through First-Flight Couriers bearing Air Way bill no[protected]. On 27th Dec we have requested for return and refund of the package due to 'answer prompt', the request was on 10th Day of receiving the package- well within 15 days of receiving the package.

BYJU’s assured us that they will check with IT to disable the prompt and this delay will not be taken into account for refund. Further discussion on 30th Dec again the BYJUs personnel mentioned that they will check with IT. This has been continuing till recently and now the BYJUs personnel is saying that they can neither disable nor refund the money.

Further one of the employee from BYJU, Mr. David on 12th Feb agreed on the phone that process for refund will be initiated and instructions for collecting the package will be provided. I wrote an email on 12th Feb and follow-on email on 14th feb as well. The email is available within the attachment.

Attached is the entire email communication starting with 28th Dec for your perusal (because of the size restrictions in the email, two attachments are not being uploaded).

Kindly advise on how to return the package and obtain the refund.

With kind regards,
Priti Pradip Ravi
+[protected]