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[Resolved]  Byju's — tab not working

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this
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Dec 4, 2018
Complaint marked as Resolved 
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Comments

The outer packet of the tab received was in a bad shape. thankfully nothing had happened to the inner packet but the way it was packed was not right. kindly pay some attention to this too, as we pay for a tab and it is a costly item, we do not want any harm to happen to it.
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The videos loaded in the tab are not playing, it stops abruptly and the tab hangs sometimes. kindly check
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The delivery guy who came to deliver the byjus tab that I have ordered was so irresponsible. He almost threw the package knowing very well there was a tab in there which was expensive. Byjus, to maintain their own name, should take care of all these matters too, otherwise things like these create a big ruckus.
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Please refund the money I had paid for the tab. I had told the person who got in touch that i would no longer be needing the tab and thus had asked for cancellation and refund. It is disheartening that I have to put up a complaint here for my refund. Kindly initiate the long lost refund. It was initiated last year only.
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I had paid for a tab and received it within a week but the tab does not seem to be working properly. there might be some battery issue or software issue. kindly check
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The tab i got was badly packed. the package was tore. why was it not checked before?
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The customer care number provided to me was unavailable or not reachable, whatever be the case, i ma not able to reach them. please arrange fir a call back. its urgent.
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    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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