Byju's — tablet starts deteriorating, looted by byju's

Address:

bangalore, 403601

For the last 3 week i have been communicating with several byjus official for my tab replacement however non had resolve my issues, first of all i was not interested with any of the byjus course since its just the tab and its unworthy software course which will not help to learn at home without any physical instructor. After back to back complaints they had asked for tab's screenshot which i have sent 4-5 times however they never get back to me once i sent the pictures of the tab. Finally last week one person had called me and told me that the tab has physical damage and i have to buy a new tab.
Byjus are thinking every parents are millionaire, he didnt eevn talk about repairing and other solution for rectification,, byju is looting the people like anything and i told, i have been force to pay the course fees on the day when your official came to my home when i was not there and brain washed my son and insisted me to do the payment on the same day, where i was very upset.
I told byjus that to refund my course amount and i will refund a new tab otherwise i am not ready to pay single paise.
In addition i have been telling to the official mr. Darshan that the tab never damaged and fallen down, they have not given the cashing but i bought a cashing for it and it was protected every time, i am also very surprise how the screen got hairline crack.
Lastly if you are not going to repair than you deduct the tab amount and the balance amount you have to return because i dont have that budget to either replace the tab nor replace the screen. Please resolve my issue on priority