Byju's — think & learn / byju's fraud regarding cancellation and refund

Address:143001
Website:byjus.conm

On 2nd december 2018, byjus employee sachit dutta visited our house regarding byjus learning app for registration of my son name as sehajpreet.

He convincing us a lot. We have also trusted upon the company as i also searched on the internet. He said we selected your son for scholarship program of byjus and you will get discount on our package. And asked me to pay the course fee in advance through bajaj loan and bank ech mandate.

He said it will be a trial period and in trial period he himself, a mentor and you will see the byjus program and student's progress. And after trial period and assessment by mentor either the parents or the mentor can terminate the relationship. And just have to send cancellation through email given on receipt's back (Cancellation procedure is also written on back of the receipt). But in the trial period of 15 days, not my son showed interest o[censored]sing app, not any mentor watched this, not even mr. Sachit dutta. After 10 days trail period i raised the cancellation (On 24 dec) and they replied me that my request is forwarded to the concerned department and they will follow me. But no one called me up. Then i sent again many reminder emails. I also rang on their toll free number but every time calls were attended by different ladies. They instead of discussing the refund, they started convincing me with a loud voice. The attendant said that personal mentors will be assigned from chandigarh branch who will teach your child. But till now not a single mentor approached us.

Also the attendant said us the videos will be designed as per the student's interest. But they given the common videos.

As my son is not showing interest in watching videos/ using app also byjus is following ncert. And my son's school has its own syllabus.

Also he had made us fool, that bajaj will issue me a loan of rs. 62000 for 3 years on 0% interest. But bajaj has sanctioned the loan for 1 year on 0%. For 3 years they are charging some interest. I am not able to pay the such a big emi.
So i don’t want to continue relationship with the institute who made false promises. Please help me to get my refund.in the startup time they have made such thing and what will they do in future.

Receipt no. Tnl[protected] by byjus
Student name: sehajpreet singh
+1 photos
Was this information helpful?
No (0)
Yes (0)
BYJU's customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    BYJU's
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    4151
    Pending
    0
    Resolved
    1425
    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
    View all BYJU's contact information