Byju's — want a complete refund
Mumbai, Maharashtra, India
JaJahnvi71 on Jan 11, 2020
I had taken the buju's disney edition for grade 2 for my child.
The tab worked alright for the first one month. So the cancellation term of 15 days was over.
Since the last 2 months the tab is not working, there are sd card errors for which i have personally wasted several hours with their technical team to resolve it over the phone.
Eventually, the sd card was replaced. Even the replaced sd card did not work and showed the same error.
Since then, i had reconnected with the counselor who had visited our home to sell the product. She assured me that the needful will be done.
I took me over 2 weeks to get her to answer my call in the first case. After that she has stopped answering my calls or responding to my smses or messages on whatsapp.
The assigned mentor also never calls when she commits to do so.
In short, i feel really duped and have demanded full refund. I have lost faith in them as a brand and so not wish to put up with this for years now.
Kindly help me to get my complete refund.
[Jan 11, 2020] BYJU's customer support has been notified about the posted complaint.
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