Cadbury India — Chocolate Bought was not as per the Quality Standards

Address:Mumbai City, Maharashtra

I had bought two chocolates of Cadbury Dairy Milk from Andheri Railway Station for the Regular consumption. once I had open the Pack I got shocked that there is no inside wrapper warped on one of the chocolate and also it was totally smashed and Powdered(Attached is the Images)and not in the its original Form. Since I had seen that pack carefully its showing that it was to much damaged by insects from inside of the pack. I would like to lodge complaint against the Mondelez India Foods Private Limited (Formerly Cadbury India Ltd.) For the Playing with the Life of the People. If you Required further Clarification Call me or email I will forward you the actual images of your Products.
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Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Dear Hardik,

Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact details.

Thank you,
Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
I am disappointed by Cadbury quality. This is the 3rd time I’m facing this issue and this is not acceptable.
I brought 4 Dairy Milk bars (The 10 Rupee ones) and all these packets had dried bars that got completely disintegrated to powder. I threw away everything.

Looks like in Cadbury you can clearly distinguish the quality standard for the premium and cheap offerings (Like 2 worlds)
I can blindly say that the quality for Slik, Temptations, Bournville, etc (The premium kinds will be good) I have never faced any issues with it.

But its a different story for Dairy Milk bars worth 5 or 10 bucks. Its like chocolate bars made for poor cousins or compromise in quality.
I don’t think Cadbury really cares and will probably continue to focus on the premium space which matters. This is bad. Do share your views if you plan to improve. [protected]@gmail.com

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