I am looking for help on my payment issue which i have done in cafe coffee day
outlet. on 22nd june 2016, i visited one of your store located in pune warje area. after placing an order i tried to make payment using my paytm wallet
and transaction is completed from my side / paytm wallet
and i got confirmation against that, but same payment was not got detected / completed from cafe coffee day
warje merchant. also they told me that there is no option from ccd store side so that they can check the payment details and revert so if you want your order you need to pay again and for your previous payment issue you have to get in touch with paytm
and they will revert the changes. i tried explaining issue as payment is not failed from there (paytm
) side and i need solution from your side or atlist some kind of confirmation from your side based on my payment transaction details, but they are not accepting that fact. so finally i decided to pay again the amount and raised ticket with paytm
for same payment issue.
Now i got confirmation from paytm
saying the payment transaction is successfully completed and for your refund you should get in touch with ccd for the same. now again with same details i contacted your warje pune outlet but again they told me that you have to get in-touch with cafe coffee day
support team to get revert. so for same reason i am sent email on [protected]@cafecoffeeday.com but such bad service from cafe coffee day
. even after sending multipal reminders, no one is responding to my request or even they are not sending any acknowledgement message.
I hope cafe coffee day
team will help in this and i will get revert of my payment cafe coffee day
Cafe Coffee Day customer support has been notified about the posted complaint.