[Resolved]  Cafe Coffee Day — bill not provided for purchase of snacks & coffee for rs. 631/- at cafe coffee day

Address:

SCO 143, Sector 28-D, Chandigarh, Chandigarh, Punjab

I and my friend visited cafe coffee day (Ccd) at sco 143, sector 28-d, chandigarh on 19th november, 2019 at around 6.15 pm. We purchased items for rs. 631/- and i paid in cash for the same. But i was not provided bill for the same. When i insisted, the lady at the counter said that she was unable to generate the bill and that i could have another another bill of some other customer left behind for similar amount or a handwritten bill, which i refused because these are dis-honest practices and not ethical on her part. The items purchased by me included one garlic bread sandwich with cheese, one spinach-corn sandwich and two cappuccino coffees. I registered my complaint with ccd customer-care on phone the same evening on 19th nov'2019 and the complaint ticket number provide to me is 196833. I condemn such dis-honest practices at ccd and request full refund or a credit voucher for an equal amount viz. Rs. 631/- at the earliest.
Thanks