[Resolved]  Cafe Coffee Day — cafe coffee day employee served cold coffee and insulted the customer

Address:500032

Dear ccd,

Last night 10th january i went to ccd gachibowli which is on the first floor near (Cream stone and karachi bakery).

I work in it firm and on 11th had cultural celebration for pongal. Me and my husband was tired so decided to have coffee at this coffeeshop.
We reached the cafe around 9:30pm. I told him to give me coffee from the menu pointing to one item.
He looked at me may be because of my outfit he thought i can’t afford it or what.. He said in a rude manner.

Cashier - it costs 120
I - ok will you accept cash or card
Cashier - the coffee cost 120
I - ok fine!! Is card machine working.
Cashier - the coffee only, costs 120 rupees

I stared at him in anger and gave him the card.

He took the card and we order 1 pastry as well.

He brought coffee to my table, believe me it was luke warm and total milk, very less coffee..

I took the coffee back to him is his steamer is not working he said its working please drink first i told him i already tasted it.. Its not even a coffee.

He took the coffee and heated it again.

Later he got me a pastry for my son (Which he microwaved for significant amount of time)

I think if you are running a restaurant you should be knowing basic info that if you microwave cake /pastry it will become hard and stone. My child didn’t had single bite, when i asked him did you microwaved the pastry he bluntly said no, (Where he litrly did microwaved the pastry infront of me)

Is ccd hiring such employee. Such pathetic service and top of that pathetic food.

No wonder why ccd rating is going down.

I even have video recording photo's regarding the incident with bills receipts, i am ready to share it also. But i don’t want to make another famous video for ccd.

I want a serious action against this employee. We are not paying so much money to eat crap and get treated miserably.

Thanks,
Neha
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Feb 17, 2019
Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2019
Cafe Coffee Day Customer Care's response
Hi,

Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolved.

Regards,
Team Cafe Coffee Day
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