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[Resolved]  Cafe Coffee Day — cheating by ccd staff regarding offer

Today i went to ccd, chandra layout and ordered chill shakes cocoa cookie and classic strawberry. A lady in the billing section charged rs256 including gst and gave two chilled shakes. But she didn't give me the bill and told that there is problem in the computer and not able to get the bills and made me wait for 20 min. Finally i paid rs 256 and came out without bill. When i came outside ccd it was displayed that shakes are buy 1 and get 1 offer. I went again inside and asked about it. She said the offer is closed now. I came home. I went there again after one hour and asked for the bill of rs 256. I have attached bill with this message. I want my money back or 2 chilled shakes as per the offer.. Plz train ur staff about the offers and not to cheat customers. Dont mislead customers like this.
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Apr 13, 2018
Complaint marked as Resolved 

Complaint Status


[Mar 11, 2018] Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Cafe Coffee Day Customer Care's response Mar 12, 2018 Hi,

Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolve.

Regards,
Team Cafe Coffee Day
Complaint comments  1 CommentShareTweet

Comments

Dear Sir,
Please call me on my Mobile, As your Andheri Branch Air Condition working full night with Big Noise in residential promise.

CCD Branch:- Veera Desai Road,
Andheri west, M umbai 400053.

Regards,
Sachin U
(Mob.[protected])

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    Cafe Coffee Day
    Customer Care Service
    Customer satisfaction rating
    80%
    Complaints
    661
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    Resolved
    518
    Cafe Coffee Day Phone
    +91 80 4001 2345 (Head Office)
    Cafe Coffee Day Address
    #23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
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