[Resolved]  Cafe Coffee Day — claiming to offer only king-size coffees

Address:Pune, Maharashtra, 411001
Website:www.cafecoffeeday.com

On 31st december, 2017, the cafe coffee day outlet in pune, maharashtra at sachapir street, off m. G. Road, camp - 411001 claimed to offer only king-sized coffee servings as a scheme due to new year's eve. However there was no offer or combo pack or discount on this king-sized coffee, nor was it mentioned anywhere in writing or a poster/pamphlet in the ccd outlet. This was misleading and cheating as it did not seem to be official and the customers were being forced to take only king-sized coffees which costs more than the regular-sized coffee. I was forced to buy a king-sized coffee against my will!
On expressing displeasure about this by many customers, one of the customers asked the ccd attendant to call his manager. The ccd attendant was not ready to handover the phone to let the customers talk to the manager and was pretty rude about it inspite of asking him multiple times. After his phone conversation, the ccd attendant agreed to offer regular-sized coffee serving. This clearly meant that the offer he was previously mentioning was not official and this was just a way to cheat the customers and mint more money! But inspite of this, the attendant clearly refused to let the customer talk to the manager. The customer was clearly irritated due to this behavior and asked the attendant whether he would allow any customer to talk to the manager if the customer wanted to thank the manager for some reason. To this the attendant very bluntly responded that he wouldn't let anybody talk to the manager. The customer then mentioned that if that was the case, he wasn't interested in having any coffee. To which the attendant again very rudely replied, "ok then, don't have!". This kind of service is clearly not expected from a cafe-chain like cafe coffee day! And cheating the customers in any form will definitely not be appreciated! I'm attaching herewith the copy of my invoice for the king-sized coffee i was forced to buy! Bill no: [protected]/15339 date time: 31/12/17 10:47:22
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Feb 4, 2018
Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2018
Cafe Coffee Day Customer Care's response
Hi,

Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolve.

Regards,
Team Cafe Coffee Day
Complaint comments 

Comments

Terrible condition inside the hot and humid store as their are no cold beverages available like: crunchy frappe. No ac working, very hot ambience, I’m sweating very badly as their is good cold please take wind outside as car parking is loaded with cars but as soon you enter the store is empty because of suffocation caused by heat and humid.

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    #23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
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