[Resolved]  Cafe Coffee Day — complaint number 1642 — no response

Hi team
I am writing this with extreme anger and frustration. We have bought a new ccd coffee vending machine which was installed on friday and with 1 hour it got spoilt. Since then i have been calling to register a complain and no one has responded. My complaint number is 1642.
Also i would like report a complain for mr. Gaurav who is nothing but irresponsible regarding the transition on my order. Request to provide me with updates. Mr. Gaurav's coordinates are as below.
Gauarv kadian
Mobile no:+91 [protected]
Coffee day beverages (A div. Of coffeeday global ltd. Formerly known as abctcl), hincon towers, b-wing,
3rd floor, 247 business park, lbs marg, vikhroli (West),
Mumbai -400 083.