[Resolved]  Cafe Coffee Day — credit card amount not yet refunded, charged by both credit card and cash

Address:

Kolkata, West Bengal, 700026

I visited cafe coffee day in 19a dr. Meghnad saha sarani - southern avenue, kolkata-700019 on 9th july, 2017 at around 9:25 pm. I paid an amount of rs. 307 from my credit card but the person on the counter said that there was an error in the credit card machine but i received a sms that the amount got deducted from my credit card account. He said it will be refunded so he tried with my credit card again and i received a message that the earlier amount was refunded but again a new transaction of rs. 307 was deducted from my account for which i have not yet received a refund. He again told me that there was the same error again in the credit card machine. So i paid him the amount by cash. I have not received the refund of the money to my credit card account yet.in fact in my generated credit card statement, i can see the transaction being mentioned. My credit card ends with the digits 6077. Please find attached the bill, details of my credit card statement and the sms that i received from my bank. Kindly look into the matter and refund the amount to my account. I have mailed at [protected]@cafecoffeeday.com 3 days back but have not received any response yet.