[Resolved]  Cafe Coffee Day — excess billing for product which I did not purchase

Address:	Kolkata, West Bengal, 700075
Website:	www.cafecoffeeday.com

I went to ccd santoshpur (Pin 700075) with my sister on 14.11.2018. We ordered a devil’s own, choco cookie milkshake and garlic bread. The ccd guy asked me if i wanted cheese on my garlic bread and i said yes. The bill amount was rs. 766. I was surprised but nonetheless decided to eat the food first. Before leaving the cafe we asked the ccd representative to give us the bill. On the bill an extra item was added: oatmeal and honey cookies, which we had not purchased. When confronted he said that it was an adjustment! Moreover, the bill was stamped in a manner that made the item “oatmeal cookies” almost illegible. Anyway, he finally gave us a box of the subject cookies but made it seem like he was doing us a favour! Moreover he charged rs. 214 instead of rs. 86 for garlic bread. When asked to clarify he said that the balance amount was the cost of extra cheese! I cannot understand how reputed companies like ccd can get away with such fraudulant practices!