Cafe Coffee Day — Found foil pieces in my Cocoa Latte

Address:	560043
Website:	www.cafecoffeeday.com

Had ordered for an Egg Wrap and Cold Cocoa Latte

The Wrap came in an already opened package, looked like a used package. The bottom almost gave away and the scrambled egg pieces were falling all over the place.

The first sip of the Latte and I almost threw up because it was too sweet. That's when I found foil pieces in my mouth.

Got it changed. Same glass, filled to the brim, sweet as sugar syrup, and was served additional sugar sachets. And the same foil pieces in my mouth.

This time I went to the counter to complain. The promptly took my glass away, lightened the cocoa but NOT the sugar. Or the foil pieces. My third glass of Cocoa Latte had the same sugary stuff with more minutely cut/grinded foil pieces in it.