[Resolved]  Cafe Coffee Day — Over billing for products not consumed

Address:

Kolkata, West Bengal, 700016

On 20th june 2017 evening, my friend and me went to park street outlet of ccd at around 16:00 hrs. We ordered for 1 unit of watermelon lyche punch (@135.00 inr), 1 unit of cool blue 550 ml (@134.00inr) and 1 unit of classic lemonade (@125.00 inr) which may be confirmed from the cctv footage of the said outlet. However, surprisingly we were billed for 975.00 inr and as we had scheduled bus to burdwan @ 18:00 hrs. From esplanade bus depot we were in great hurry at the time of billing (At 17:26 hrs.) so we overlooked the matter at that moment. Afterwards, we found out from the bill that, 25 units of somthing named 'funza coated...' whose total amount being 476.25 inr has been billed in addition to our bill of 394.00 inr. We hope ccd being a renowned chain of cafe value their customers & their money and we would appreciate if you do the needful to refund our money. Bill no. 5322 dated. 20.06.2017; 17:26:22 hrs, park street kolkata outlet.