[Resolved] Cafe Coffee Day — scam of charging for coupon without customer concern | |||
On 10th DEC 2018 4:08pm i visited ccd store at canaught place shop no. 4 DMRC Rajiv chowk. New delhi. I ordered creamy cold chocolate @ 189. And in bill they added ccd season treati @4.76. without intimating me. Once I asked why they charged 4.76rs. cashier Priyanka said it already added in system so this coming in all bills. I ask her to refund than she said it's non refundable. And the store manager Sandeep apologize and said this charge is deducted because they giving coupon ( pic of coupon is attached). He handed over me the coupon after the argue. And i guess this happened with lots of customer on that day. Generally customer just pay and don't look back on the bills. And store just making mokery of it. I ask Sandeep I don't want coupon and reverse my charge. He said it's non refundable. I felt disappointed why I'm paying money for coupon which I don't need. As a responsible citizen of this country Its duty to intimate you there is something wrong going on and it should be fixed. As a consumer I trust the slogan "Jago grahak jago" will be justified not from the customer side but from the responsible people who looking up on the complaint. Was this information helpful? | |||
Jan 13, 2019 Complaint marked as Resolved Cafe Coffee Day customer support has been notified about the posted complaint. Verified Support Dec 13, 2018 Cafe Coffee Day Customer Care's response Hi, Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com. So that we can try reaching you and get the issue resolved. Regards, Team Cafe Coffee Day | |||
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+91 80 4001 2345 (Head Office)
#23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
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Chinmay daily needs
Nagpur (MH)