[Resolved]  Cafe Coffee Day — scam of charging for coupon without customer concern

Address:New Delhi, Delhi

On 10th DEC 2018 4:08pm i visited ccd store at canaught place shop no. 4 DMRC Rajiv chowk. New delhi.
I ordered creamy cold chocolate @ 189. And in bill they added ccd season treati @4.76. without intimating me. Once I asked why they charged 4.76rs. cashier Priyanka said it already added in system so this coming in all bills. I ask her to refund than she said it's non refundable. And the store manager Sandeep apologize and said this charge is deducted because they giving coupon ( pic of coupon is attached). He handed over me the coupon after the argue. And i guess this happened with lots of customer on that day. Generally customer just pay and don't look back on the bills. And store just making mokery of it.

I ask Sandeep I don't want coupon and reverse my charge. He said it's non refundable.

I felt disappointed why I'm paying money for coupon which I don't need.

As a responsible citizen of this country Its duty to intimate you there is something wrong going on and it should be fixed.

As a consumer I trust the slogan "Jago grahak jago" will be justified not from the customer side but from the responsible people who looking up on the complaint.
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Jan 13, 2019
Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2018
Cafe Coffee Day Customer Care's response
Hi,

Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolved.

Regards,
Team Cafe Coffee Day
Dec 14, 2018
Updated by Kartik Kabra
My contact no. Is [protected].
Contact me any time after 3pm.
Dec 28, 2018
Updated by Kartik Kabra
I haven't got any resolution and any revert from CCD side.
I would appreciate your response on my mail [protected]@gmail.com.
Complaint comments 

Comments

Sir, I am not received cheque of deposit money for coffee vending machine I was send refund letter 3 month ago in August 2018 through your marketing executive. But still I am not received cheque please refund my deposit as early as possible
Chinmay daily needs
Nagpur (MH)

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