[Resolved] Cafe Coffee Day — total dissatisfaction

Justin aashi

from Chennai, Tamil Nadu

Address:

Madurai, Tamil Nadu

I am a regular customer of cafe coffee day. On 25th sept we went with our family to a coffee shop at madurai. We placed order for a cold coffee, cool blue and chocolate milk shake... The person took the order. Later he claimed that cool blue is not available. I opted to cancel the order... Then they pressurised that they have placed the order and i have to buy some thing else for the same price.. I felt horrible. How can they threaten a customer to buy some thing that they don't like? At last they made me change the order to sugarcane drink. The tase was horrible nd complete waste of money. As a regular customer of cafe coffee day, this bitter experience made us completely to ignore the coffee shop here after.

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Oct 29, 2018

Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Sep 26, 2018

Updated by Justin aashi More over...they didn't provide me with a bill...I am feeling completely hopeless...this is the second time the issue is happening ...if at all a product is not available...do tell the customers before hand...instead of pressurising and making them buy some unwanted filth which is not needed.

Verified Support

Sep 26, 2018

Cafe Coffee Day Customer Care's response Hi,

Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolved.

Regards,
Team Cafe Coffee Day

Sep 26, 2018

Updated by Justin aashi [protected]...can call by 6 in evening.