Cafe Coffee Day — unprofessional coffee day roasting and retail outlet - bangalore

Address:

CCD roasting outlet, RR Nagar, Bengaluru South

Dear sir/madam, (Ccd senior customer management team)

It is with regret that i raise this complaint on your ccd outlet at rr nagar, bengaluru - just to clarify this is the one where you have fresh bean roasting and retail sales - not the ccd cafe outlet.

I bought two half kilos of freshly ground coffee and a cigarette pack totaling to rs. 731. The lady in-charge asked me to pay through your phonepe card machine - and i scanned the qr code from my bhim app - which confirmed payment and debit from my account right in front of her - but your machine didn't provide the receipt.

She then called me later in the night and pleaded that i had to pay again as otherwise she can't close the transaction books for the day - i obliged and paid again and asked her to resolve the other payment.

Despite several follow-ups, including one more visit to the outlet, all i received were dodgy answers. On the second visit, there was some technician from phonepe who asked me to show the transaction and was audacious enough to tell me the transaction was not on 'their' system - i quietly told him, check the details after which he fell silent.

Again, on the second visit, i purchased a pack of cigarettes - 'both' card swipes failed saying transaction-invalid - just a moment earlier, i had successfully paid through one of the cards in another outlet right opposite the ccd outlet.

I raised a complaint in the bhim system and received a response that the payment was credited to the merchant account.

I forwarded this after which the lady called me again asking inane questions like did i receive the reversal - i said no and as they weren't able to help, i will write to ccd hq - she said 'go ahead' and cut the call.

This is the pathetic state of affairs. May i request that you take cognizance of this complaint and help me get my refund of the double payment.

Also, outlets such as this sully your good reputation as a coffee chain that has earned customer respect. I suggest you have better qualifying metrics before you allow such outlets to be opened as otherwise you will sooner than later end up getting a dent on your business.

Thanks much
Kind regards,
Guruprasad rao, bengaluru, india[protected]