Calcutta Electric Supply Corporation [CESC] — abnormal electricity bill

Address:

Kolkata, West Bengal, 700107

Hi, my name is sri nemai chand dey. I am a senior citizen and a retired bank officer. I live in kasba region in kolkata city, west bengal, india. Recently i have been a victim of a dirty corruption of our electricity board. Therefore i am raising complaint against them to solve the matter.
The name of our electricity board is cesc (Calcutta electric supply corporation). They usually send people to check the meter reading for every individual month and on basis of that report they generate the bill monthly and this is the process in general except in this august of 2017, nobody came from the electric supply for the meter reading process and all of a sudden the electric bill came. When i checked the bill i was shocked because the usage unit they have mentioned in the bill and therefore the total payable amount is abnormally high and a little strange too. Then i checked my 2016's august bill and got shocked. They have send the exact same amount o[censored]nit usage in both 2016 and 2017's august. For your information, in last year august, my son's marriage took place. Apparently the consumption was high therefore in 2016 august than the normal usage because my relatives and guests came and stayed at my house for a week during that period so it's not possible that the same amount of consumption will happen this year also since last years consumption was not normal usage than this year. I have got 2 meters in my house one is in my name and another is in my wifes. There are 2 floors in my house and the meter for the ground floor is in my name and it is barely in use for decades since we have moved from ground to top floor and eversince we are using the meter which is in my wife's name as primary meter since my top floors connection is from that one. The assumed reading the mentioned in the bill for both the meters are wrong. As i have checked the total reading of the meter in my name from 1st august till 12th september is only 26 units so i suppose it will be much less till 31st august as that is the main billing period. There are some usage slab there. For example for first 25 unit @ 4.89 rs, for next 35 unit @ 5.40 rs and so on. Now, the unit price rises up after each and every slab. So unnecessarily i am l liable to pay a higher unit price despite of non usage. I have attached the break up detail along with this mail. Naturally i immediately contacted cesc via phone call and the woman answered me said that due to heavy rain occured in the month of august, we couldn't send anyone to read meter in your neighbourhood. Therefore, we have checked your meter reading history of august 2016 and generated the current bill of august, 2017 by assuming that this is your usual electric consumption of august month every year. Although, we all went to our regular work during this rainy season which comes in all over india and it comes every year but i beleve the entire kolkata city would have been flooded away by this time now, based on the amount of rain took place she was trying to project for the cause and they couldn't come due to same. There is absolutely no logic behind this and i beleve this is all but hateful corruption. As durga puja, the biggest festival of bengal is taking place in september this year, i assume they did this deliberately to withdraw some extra money from consumers to give durga puja bonus to their employees. I feel this is a clear matter of another corruption amongst many and as a senior citizen it is my duty to raise voice against it. I have attached images of my current electric bill and the bill of august, 2016 as well so that you can compare it. I am extremely agitated by the irrational behaviour from cesc overall especially the way the women spoke to me over the phone. I felt that extremely unprofessional.
I hope i could make my points clear to you and i will wait for your sincere cooperation to solve the matter.
Thanks for your time and cooperation.

Nemai chand dey
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