Calcutta Electric Supply Corporation [CESC] — complaint regarding duplicate bill

Address:

Kolkata, West Bengal, 700059

Please refer to the consumer affairs and forum vide grievance number: 1542146 and 1541990 respectively and no.1607651 dated 18.09.2019 & 1610819 dated 19.09.2019 vide which as per direction of the concerned department the undermentioned facts are submitted for your kind information and further necessary action as early please.

As per cesc office mail ref. No. 05/15517/19 dated: 01/08/2019. Inspection was conducted for new connection. After inspection cesc forwarded a bill vide no.05/15517/19/5/1 dated 06.08.2019 in the name of thakur pada sarkar (Applicant) for security deposit rs.8370/- & service charge rs.21, 398/- and directed to deposit the total amount of rs.29, 768/- for new meter connection.

The above building for new connection to nearest lamp post is adjacent to the building which is only 05- 06 feet distance away and where already cesc connection is available. The applicant is not able to deposit the huge amount as forwarded by cesc which is totally illegal as per cesc norms.in this regard applicant has personally met with mr. Kailash pandit, northan district engineer, shyambazar but he refused to listen to anything.in this regard, i have submitted a complaint and requested to provide the details of breakup of bills as charged by cesc but cesc has not taken any action till 17.09.2019.

On 17.09.2019 cesc district engineer mr. Kailash pandit called over telephone thakur pada sarkar for settlement/reduces the cesc service charge as complained. But the service charge was not reduced and instead he was tricked into withdrawing the complaint. He was cheated as he is illiterate (Only studied upto 3rd standard). Also he was misguided that he will never get the electric connection in future if he does not sign on a paper provided to him by cesc. He was manipulated into signing in the letter by saying it will reduce the service charge. After the receipt of bill it is found that the service charge was not reduced and instead the security deposit/work load is reduced which is a violation of rules without the consent of customer as applicant already indicated his work load during submitting the online application.

After receiving the bill all the facts are cleared that for withdrawing the complaint mr. Kailash pandit, district engineer, cesc and the concerned officers of cesc has tricked, cheated and manipulated an illiterate person who has only studied upto 3rd standard. It is noticed that he has reduced the load as well as security deposit at rs.1500/- and did not reduce the service charge except around rs. 2500/- approx and claimed the service charge to be rs.17, 699/- and forwarded the bill including service charge of rs.19, 289/-.in this regard, it is also intimated that my relative shri thakur pada sarkar (Applicant) is not qualified person. Mr. Kailash pandit, district engineer, cesc and the concerned officers of cesc has tricked, cheated and manipulated an illiterate person for withdrawing complaint.

In view of the above, for cheating/ misguiding to a non qualifying personnel and violation of all the rules for electricity supply for domestic purpose as per forum of regulators, june 2017 and other guidelines, it is requested to take necessary action in this regard as early as possible please.