Calcutta Electric Supply Corporation [CESC] — Double payment of electricity bill

Address:

Kolkata, West Bengal, 700137

Consumer no -[protected], cus. Id -[protected], bill month - may, 2017. Of mr. Parthasarathi ganguly, fl. No.-e5-302, eden city, b1-90/a/1 new budge budge trunk road, kolkata -700137, lp-1/95.

Mr. Ganguly is my neighbor and is now out of india. I tried to pay the bill on-line through paytm on 01/07/2017 for an amount of rs.2400/- from my credit card of hdfc bank. The transaction could not be completed even after waiting for more than 2 hours and bank did not provide any confirmation on successful transaction. I desperately tried your e-mail, customer care phone nos. As available in your bill for a no of times and sorry to say that no one of the contact references are valid or existing. Being undone, i paid an amount of rs. 2420/- in cash on 04/07, after verification at your counter. Now my banker has confirmed that the amount of rs. 2400/- has been transferred to the merchant banker.

May i now request you to please look in to the matter and inform me the actual status of payment status per return mail to my mail id ([protected]@rediffmail.com and m: [protected])

Thanking you,

Suprakas bardhan, con. No. [protected], cus. Id.- [protected].
E5-303, eden city, b. B. T rd. Kol. -137.