Calcutta Electric Supply Corporation [CESC] — unauthorized bank charges for cesc bill payment

Dear Colleague,
I would like to bring to your attention the following for your consideration and necessary actions as needed.
1. This is to state that I am subscriber of CESC with customer id [protected], consumer no [protected] with registered Consumer Name And Address as R G DHAR CHAKRABORTY 480, MADURDAHA II/640 RAIL BIHAR PURBACHAL KOLKATA-700 078
2. I received a message from Axis Bank yesterday, ” Your A/c 082562 is debited by Rs. 990 on 18Oct19. Avbl Bal: Rs. 130124.58. Info: INB /[protected]/CESCKO / BillPay - AXISTXN68. Call [protected] for dispute”.
3. Prior to that i received a message from Axis Bank last Monday, 14th October 2019, “Your new bill of CESC LIMITED - [protected] for Rs 990.00 has been scheduled for payment.”
4. I immediately informed my Axis Bank Branch
5. As the referred Customer ID. : [protected] was associated with Consumer No. : [protected] belonged to one Ramkrishna Chowdhury 480 Madurdaha Fl-239 Rail Bihar Purbachal Kolkata 700 078 Mobile No : [protected] Email Address : [protected]@Gmail.Com, I thought it was an error.
6. On advice from my Bank, I checked into Biller of my Axis Banking account on Net Banking and found a Biller CESC LIMITED with short name CESCKO was allowed for Customer ID [protected] with my name as customer name ; this was registered on 21/11/2013.
7. I have removed the biller immediately from net banking system.
8. I have never added this biller and it was inserted fraudulently. The advice was to pay for Biller CESC for customer id [protected] and customer name Rajagopal Dhar Chakraborti. The CESC raised the Electricity bill to Axis Bank without verifying that the customer id [protected] belonged to one Ramkrishna Chaudhury and not me.
9. On browsing back on bank debit statement, I noticed that two of my Axis Bank accounts was subject CESC payment through biller
Date Instrument Axis account ending with Amount
17/06/2014 INB/[protected]/CESC ...562 1256.00
17/06/2014 INB/[protected]/CESC ...509 2762.49
18/10/2019 INB/[protected]/CESCKO/BillPay - AXISTXN6822417INB/ ---562 990.00


10. I shall appreciate if CESC could investigate the beneficiary of metered account and if the permission was not granted by me, why such requisition for payment was sent to the Axis Bank. I shall appreciate if CESC could also look, if the biller was added for all months, why bills for selective months were paid through these accounts.


With best regards,

Prof Dr Rajagopal Dhar Chakraborti
Address for correspondence : C/o Gayens, Block U Flat 4A, Souro Niloy Housing Complex, 1 Kailash Ghosh Road, Kolkata- 700008
Phone [protected] /[protected] email : [protected]@gmail.com