| Address: | Chandigarh, Chandigarh, 160036 |
| Website: | www.canamgroup.com |
My name is gursirat singh sodhi
I am writing this email to complain and express my dissatisfaction received by one of your consultant "sukhbani" of chandigarh sec 17 branch.
The series of event which followed are as follows
1. I registered with canam on monday 10th of july 2017. As told by ms. Sukhbani she shared me her few insights about the express entry program, but later when i asked about the future steps and procedure she refused to tell anything and insisted me on paying the fees first. Hence paid 30, 000 as a registration fees. Thus led me to take a decision in a hush. Please find below screenshot of chat which states that sukhbani refused to entertain my concerns.
Proof attached (Proof1)
After registration proper vision and follow ups were not entertained: even after registration, it was really hard to reach ms. Sukhbani, i was left so confused. I tried calling her multiple times and most of the times she won't pick my calls or will get a late reply. Please find the snapshot below where an urgent request was entertained after more than 24 hours. While she claimed she is 24/7 available on whats app if not on call.
Proof attached (Proof 2)
3. I was assured that my profile is ready kindly check and revert. Mistakes like mentioning me as female were made, then it was conveyed to her i have my sister with pr in canada, that section was marked as no. Please find the snapshot of me telling such basic mistakes. These mistakes were made because of the consultant lack of follow up and not receiving my calls. If they would have attended me on the first place well i would not have figured out such mistakes.
Proof attached (3)
I was promised a proper consultancy and such series of event like not taking my calls, not replying back, making basic errors which can destroy my career was made less than 4 days of the registration.
Even if in the agreement clause it was written that the fees are nonrefundable but still not even 10% of what promised was done, i feel i was left into hands of a consultant who is there for the monetary purpose only. No guidances nor process clarification was given to me instead of me timely asking her about next steps.
It is really hard for me to work further with someone who has shown a lack of communication, basic errors within 3-4 days of the agreement.
As of now, i would want my full refund of the payment as i was made to deal with circumstances which affected me mentally as well as expectations were given were not met just in few initial days, knowing i being one of the latest clients. Request you to transfer the amount in the below-mentioned account.
Account no. [protected]
Ifsc: sbin0001443
Sector 30, chandigarh
Name: kuljeet singh
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