Canam Consultants / Canamgroup.com — Misguidance Non-Responsive Request for Refund

I’m writing to complain about one of the consultants Sukhbani associated with Canam, sector 17, Chandigarh. Since January 2021 Canam is working on my file in vain.
The consultant was aware of my education qualification and certifications as the agency had kept the scanned documents with them the day, I paid them 41, 300/- INR for the first instalment of the consultation fee on 04-Jan-2022. Since payments are made online, I have proof of everything.
I had done a diploma along with an advanced Diploma and then enrolled in master’s with a lateral entry. However, at the time of my education evaluation, I did not have my diploma certificates. Instead of guiding me to obtain my certificates first from my university, the consultant Sukhbani went ahead with getting the evolution from ICES fee$ 275 (around 15, 675/- INR) and PTU transcript fee for all documents 6844/- INR. After three months of waiting, my education result came down to Non-Comparable which was due to the fact my Diploma certificates were not submitted by canam as they did not guide me to get them from the university. So, the entire amount of 22, 519 plus the consultant fee of 41, 300 went down the drain. What is the point of paying the consultant for misguidance? Then agent who was preparing my file left the job and Canam did not bother to inform me of all this while I was trying to contact my agent.
The higher authorities came into the picture after this incident just to sweep the matter under rug. For them the attitude as it happens. I was pretty taken aback as they did even cut down any fee which they should have for such a grave mistake of their so-called senior consultant. This consultant is so used to her way of work that she doesn’t even shy away from telling me she has a big pile of rejections on the table.
It’s been a whole year and suddenly the consultant guides me that I should try for a study VISA obviously coming from a Canam the study abroad consultants what could be expected? She also made a remark on the age that I’ll be of a certain age if tried direct PR but nothing will happen.
I made several requests to Canam to prepare my PNP file but in vain. All they could do was prepare a week incomplete file with an incorrect passport ID of mine.
I’m so disappointed in their Services that I don’t feel like getting my file re-entered from them.