Canara Bank — amount not transferred to my account.

Address:Allahabad, Uttar Pradesh

I ordered a product from amazon using canara bank debit card and later i asked for refund for the product

"refund of rs.1399.00 was processed on 14 april 2019. This amount should have been credited to your account by 22 april 2019." as per amazon.

Your reference number for this transaction is 74332749105910495988982.
Amazon is saying that they have already transfered the amount but your bank is not transfering in your account.
Please resolve the issue.
Thank you
Gaurav tripathi
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I have received fraud call no[protected]
Please tell what is the procedure to enable that (Generate Transaction Password) option under profile menu after logging in.

A/c[protected]

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