Canara Bank — atm transaction failed amount debited but not reversed

Hello canara bank team,

Name: ashwin kaladharan nair
Branch: canara bank, kalyan, murbad road ulhasnagar.

I've been trying to get some cash from an atm which was of sbi in touch, thane however my ac is in canara bank kalyan branch
But received msg only as:

Your a/c xxxx3379 linked to card no ending with 3356 debited for rs 1, 000.00 on 17/09/18 seq[protected] towards atm withdrawal. Avl bal is rs 4, 116.51 use canara bank atm to avoid charges. If this transaction is not initiated by you, type suspect and send sms to 56161 as report o[censored]nauthorised transactions and to block further debit transactions in your accounts.

Please help me refund amount as early as possible
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My name is Anupama Kujur. My account no. Is[protected] . Rupees 1560 is not credited to my account. My refund reference no. is 895321. as per Amazon amount was refunded to my account on 2 and September 2018 . Kindly see to my issue as soon as possible . As my amount 1569 rs is till not credited to my account.

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