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Canara Bank — beneficiary code creation request being not sent

Respected sir/maam
I am a student of B.A ( 4 th sem)department of economics from cotton university (assam) .i have been qualified for ugc season 2016-17.and i have applied for it by submitting all the documents at the university as indicated in the award letter as the concern person of the university upload all the document regarding account details and IFSC code ..but ugc canara bank portal is showing that the account is invalid but as my account is active ..till date the beneficiary codr request are not get .
So sir please take my grievance into the account and kindly do the necessary step so that i can avail the fellowship as soon as possible.
Student id: NER-ASS-OBC[protected]
Cotton university, guwahati (assam)
Email id :[protected]

beneficiary code creation request being not sent

Complaint Status

[Mar 09, 2018] Canara Bank customer support has been notified about the posted complaint.
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    Canara Bank Phone
    +91 80 2222 1581 [Head Office]
    +91 80 2222 0491 [Head Office]
    +91 80 2222 1788 [Head Office]
    Canara Bank Address
    Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002