Canara Bank — Canara bank-002507-service denied

Address:	Kottayam, Kerala, 686605
Website:	[email protected]

I, jessy jose aged 58 had visited canara bank at thalayolaparambu on 26th april 2017. The purpose of my visit to the branch was in regard to the withdrawal of money (Rs 42281) from my husband’s account (P j jose) a/c no:[protected]. I lost my husband on 1/12/2016. Since my financial status got disturbed after the death of husband, i approached canara bank branch at thalayolaparambu, where my husband had an account. I had been visiting the branch from the month of 2016.
I am survived with 4 children of which my son johny jose is differently abled. One of my daughters, jaya. P. Jose is studying abroad. For the release above mentioned amount we were asked to submit the following documents.
· death certificate of p j jose

· legal heir ship certificate

· legal guardianship for my son johny jose

Since my son is differently abled, a share of the amount is to be deposited to a joint account of mine with my son. On the matter, there was a mail sent to the branch manager at canara bank thalyolaparambu, stating the formalities on withdrawal by district collector, kottayam.
I had been in touch with the branch manager mrs. Sheela aandavan from the month of december’16 for the matter. We had been submitting the documents as per the manager’s instructions. Since one of my daughter jaya p jose is studying abroad, we had submitted a copy of power of attorney. When i visited the branch on 20/4/17, i was told that the withdrawal request cannot be processed without signing appendix 5 form. I took a copy of the same as it had to signed by children. On reading that i learnt it was an acknowledgement that i have received the money.
I walked into the branch on 26th april 17 and enquired with the manager on why to sign the appendix without receiving the money. To my question the response was that it was to make the process faster. When i submitted the copy of power of attorney, she demanded the original of the document. Since i thought it be verified, i produced the originals. She told that the copy of the same cannot be accepted and only the originals are to be submitted. On enquiring if the copy couldn’t serve the purpose of withdrawal process, she told it wouldn’t. The principal document was required for any transactional deeds during the absence of my daughter.
Throughout these discussions the manager, mrs sheela aandavan was raising her voice at me for no reason. She was too rude to me, that she threw the forms on me and shouted at me for the matter. She seemed too rude that i was even told that she would not process the request until unless my daughter who is abroad reaches the branch to sign the documents. I felt humiliated in front of so many other customers, who indeed are my neighbors.
I have dealt with so many other banks and this is the first time i had to undergo such rude behavior. As i mentioned, the process of amount withdrawal from federal bank was at too good service levels. I never expect empathy in service but to rate service level of canara bank with my experience is worst and no words can express the humiliation i went through.
Video recording at the branch would be a solid proof for my statements. My visit to the branch was between 4:30-5:20 pm on 26/4/2017.

I need a solution for this issue at the earliest. I cannot wait for the mercy of the branch manager when i have walked in to the branch many times with all the documents. Why should i undergo through this kind of a mental torture. Why the manager think a customer has to beg with her, a manger should be able to control her emotions. No one will visit a bank to to waste a manager's time or to disturb her, when a customer is spending time that will be for a genuine purpose. It was a very bad experinece.
Thanking you

Jessy jose
Thalayolaprambu