Canara Bank — canara bank:-charge dispute issue from canara bank

I am PANKAJ GUPTA
I have ordered a JBL from Amazon buy using my cash but that product is not compatible therefore i ask for refund from Amazon and they told me that your refund processed from our side. But refund is not credited in my account.

The refund Amount Rs.799/-has been successfully processed on 12 June 2018 as per there message and the authorization code (Refund reference number #[protected] given by Amazon.

Now they told me to ask to your bank.

Please do necessary Action to get my refund back!

My account no[[protected]]

Canara Bank at Paschim Vihar
New Delhi-110063

Regards.
Pankaj Gupta.
Mob No-[[protected]]