Canara Bank — Canara Bank Customer Service

We are an NRI residing in Canada. We have not been able to access our online Bank account for the last 3 days as we are not receiving the SMS for the OTP. We tried to contact the Branch office and later a formal Complaint was raised with Canara Bank Customer Service (Non toll free # for people residing outside India +[protected] on 22/June/2022, Complaint # CNR[protected]. Each day different agent at the call center gives different dates for resolving the issue. Yesterday i spoke to Mr. Rajesh and he said its going to take 3 days and today Mr. Saad says it would take upto 7 days to resolve. I thought it was totally not acceptable as it is our hard earned money and it is not reasonable for anyone to say we cannot access our own money for so many days. And when I informed the agent to be little empathetic, just to think if it would be ok for him if someone said that he cannot have access to his own money for a week; his response was if i would want a earlier resolution i should visit the Branch office only. How can I leave my children and travel to India from Canada to resolve this issue. Their response is just inhuman and it is not a customer care center, its rather a customer harassment center; they are not trained enough to resolve customer issues. Parallelly we have also raised the issue with the Canara Public Grievances Redressal System. And am totally disappointed as the issue is not sorted till date. Would greatly help if someone can help us out with this.