[Resolved]  Canara Bank — complaint regarding poor staff behavior and providing services only to one who is known

Address:Lucknow, Uttar Pradesh, 226016
Website:www.canarabank.in

To Whom It May Concerns

Hi,

My name is Prashant Saxena, An account holders in Canara Bank, Munsipuliya Branch, Indira Nagar Lucknow. I am the victim of ill behavior from one of your staff (Girl sitting on cash counter on Munsipuliya Branch).

I faced very poor behavior from your staff and she literally shouted at me in front of all staff. This is something which leads to my poor self-respect.

I want strict action to be taken from that staff. I am filling a written grievance for this and If some meaning full action will not be taken I will go ahead and file a complaint in consumer court as well. I will also post this review all over the internet and let people know the real face of your staff. If no action is taken then I will go ahead and fill my complaint to banking ombudsman.

This is not acceptable at all. Who is going to return my respect which was demolished by your staff? I will not let her go ahead and repeat this to someone else.

This is one of the worst branches of Canara Bank, Staff here only work by looking at the faces of customers. If you are not their friend or if you don't know anyone of them then you will be treated like animals. No one will listen to you and no one will take your concern seriously.

There is a girl who sits on cash counter she behaves like she is your boss. She will start shouting at you if you oppose anything negative. I was there to submit the cash and she was behaving like she is doing a favor for me, she refused to submit the cash and asked me to use machine even there was no work and she was busy with her mobile.

Soon after when another person asked her to submit cash she was glad to do that as he was known to her. I heard she said - "Are Sir Aaapka Hai" with a smile. I was listing this standing near the window. When I oppose this and said that rules should be same for all then she started shouting at me with ill words, even bank manager was so coward to come outside and see what his staff doing to bank's customers.

I will tell people that Never ever open an account or take a loan from this branch. She (girl on the counter) don't have basic manners and etiquettes to talk to customers. They think that we are like fools who open an account into there bank and gives a lot of business.

Poor Bank, VERY POOR STAFF ON CASH COUNTER, Poor Services.

I believe bank high command will take some action and give basic training to girls like her so that from future all customers are treated like same.

BR
Prashant
[protected]
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Apr 20, 2018
Complaint marked as Resolved 
This is totally fraud from Canara bank they did not address my complaint and marked it complete to show care their responsiveness. This is to let everyone know how they close the voice of consumers. Totally ridiculous
Canara Bank customer support has been notified about the posted complaint.
Apr 20, 2018
Updated by prshntsxen
The complaint was posted on 9th and So far no inquiry and no action is taken.
Complaint comments 

Comments

This is the worst bank I have ever seen. I went there for withdrawal of amount by cheque When I asked for a branch manager, a person named Inderpreet singh who told me i am a branch manager here which he is not. I asked him that to want withdraw the amount from cheque which I received from my customer. He told me we can't encash cheque because it is third party . You have to go to fateh garh churian home branch. what the hell!! really ridiculous. He was fighting with me. I also asked him to have my I'D proof..where is it written by RBI that you cannot encash self cheque to third person with their I'D proof.
Worst branch of canara bank and I advice the others persons my friends and colleagues to close their accounts from this bank

Kashish Channa
[protected]

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