Canara Bank — for refund of my money

Address:

New Delhi, Delhi, 110014

Dear sir

My account no[protected]

I purchased a product on amazon on 11th feb of this month using my canara bank debit card product was not received and i asked then for refund. As per their confirmation refund was initiated on 12th Feb of this month maximum time frame was 5 days. Still it was not received in my account. They had provided the refund reference number as 74332749044904379628495. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.