Canara Bank — got server response error during netbanking transaction inr25000 & amount deducted but not credited to another account

Address:

Fatehgarh Sahib, Punjab, 147203

Hi,

Got server response error while making payment through netbanking on 8 december 2017. Payment deducted but not not received to other party. I have filed written complaint in branch but no reply from their side and told me that they haven't received any message from their mumbai office

Its now nearby 2 month and my money haven't refunded. Very poor service by canara bank