Canara Bank — home loan is not switched to mclr based rates

Address:

New Delhi, Delhi, 110075

Dear sir,

I am having home loan account with canara bank sec-6, dwarka branch. My loan account number:[protected].

I have submitted my application to switch to mclr based interest rate which have already been received by your branch in month of feb-2017. However, my interest rate has not yet switched to mclr based. I have been constantly following up with branch managers (2 branch managers got changed in last 6 month) through calls, whatsapp and emails with no satisfactory response. Current branch manager is not even responding to my mails most of the time. As per last communication with him over whatsapp call, he requested me to send scan copy of my application which i did already. After that he is not responding to my calls as well. Kindly note that i am out of india right now on business trip in gmt -5 timezone and it is not possible for me to call him on regular basis due to huge time difference.

I have raised the grievance on canara bank's grievance portal and it was closed with a mention that it has been forwarded to branch for necessary action and no response post that.

I believe that this is one of the most simple thing which could have been closed very quickly by bank manager and staff and not sure why there is so much delay.

This is pending for more than 10 months now and your immediate attention and action will be highly appreciated. Expecting for a prompt response from a so called nationalized bank.

Thanks and regards,
Gaurav