Canara Bank — I am complaining about my refund

Address:

Vpo dhani peer wali tehsil hansi disstic hissar, Hisar, Haryana, 125033

I'm rakesh and i have ordered a product of rupees 15990 (Cockatoo ctm-05 steel 2 hp peak motorised multi function treadmill) from amazon by amazon pay balance later i have cancelled it but didn't receive the refund amount in my bank account.

According to amazon they have requested my refund on 03 october 2018, and initiated but in my bank account i didn't receive it so i have contacted amazon and they gave me this reference number (Zniv8ob0000jzkw4ujt) so just go through my problem and initiate my money.

I have tried to complain in canra bank and it's customer care but didn't get anything so please try to make me out of this problem amd initiate my refund amount as soon as possible