Canara Bank — ineffective services in ramanagar branch

Address:

Ramanagara, Karnataka, 562159

We (ME and My Mother ) had wasted of 3days for just to RELEASE the Gold Loan and RENEW it .Actually we were there for the above procedure since from, Wednesday on that day we closed the GL on that, in my MOM a/c ;on Thursday when we were there they said NO SERVER ;now totally two days had wasted . EUREKAAA we did it today(friday ) that is at 12:45pm.
My concern is why they are wasting our time for the work of only one to two hour, this is not the first time that i have noticed, service level is poor and ineffective in level, Need to improve it.