| Address: | 53, Magadi Chord Road, Vijayanagar, BANGALORE - 560040 |
Ear Sirs,
:
Ref : Your letter dated 17th JUN 2021.
Your letter intimated me about the locker - either to renew by paying Rs.2000 + GST or surrender the key ( in case I was
not desirous in renewal ) on or before 28.6.2021. Accordingly I came to the Bank on 28.6.2021 to surrender the key.. The
Key was not accepted due to software issue. I was told to come again on 30.06.2021. I am 70+ and making me come again
was not in good taste which can be termed as harassment .I met the Manager who could not solve. I feel alternate arrangement
could have been made. However as a helpless customer I came to the Bank on 30.062021. Completed all the formalities of
surrendering the key.
Yesterday I got my passbook updated in Gandhi bazaar branch and to my shock Rs.2596 has been debited which amounts to
renewal and not closure. When I met the Manager on 28.6.2021, he told me Qly charges upto June 2021 would be collected i.e.,
500 + GST which is understandable.
I hope the above narration would suffice to credit the excess amount collected due to me.
Regards,
Basavaraju
PS : Locker no 1146A02025 SB A/C[protected] I have sent reminder on19th July., 2021. No response so far. Here, I have copied the email of 17th July, 2021. Was this information helpful? | 
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