Canara Bank — my refund is not credited in my account

Address:Thiruvananthapuram, Kerala

I didn't get my refund from amazon app. The refund was processed by 27jan 2020 it should be credited within 5 days but it is not credited yet.. Amazon gave me the refund reference 74332740028002770012747. Plz track with this and credit in my account. The will send the screen shot of refund by amazon. They told me that only when the money is transferred they will get a reference number. But bank customer service told me that they have no responsibility. Please look to it. I want to file charge disputes option as"refund never processed".
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