Canara Bank — refund amount not credited in r/o vishwajeet

Address:

modern city chennai -72, Chennai, Tamil Nadu

SUB- Refund amount not credited in my account

Sir
I vishvjeet kr I purchased some product from Amazon . I paid Rs 2199 (466 through Amazon pay + 1733 through Canara bank Atm) 18.05.2019 .then after I cancelled. That Amazon pay amount already credited in my account but Canara bank card amount not credited .then after I talk amazon he told me that amount already processed (18.05.2019) and given ref no[protected] . Till date not creditedin my account kindly solve this issue early as possible
Thankyou