Canara Bank — refund money reflect issue

Address:

Mughalsarai h. No 34 manasnagar, Chandauli, Uttar Pradesh

My name is ankit kumar I ordered huwaei y9 2019 of RS 13990 in amazon on date 15 may 19 and after cancelled the order due to personal issue on 15-May-2019 and on 16 may 2019 amazon initiate the amount but i didn't get the money Amazon sent the Reference no. 325948 and told me to fill the charge dispute form but canara bank doesn't have such policy. Canara bank coustmer care says wait for 15 days but my refund initiate date is 21 may 2019. Please sir kindly respond to this complaint its very urgent.
E. Mail- [protected]@gmail.com
Thanku sir.