[Resolved]  Canara Bank — refund issued (refund never processed)

Oct 11, 2017

Updated by ankitgupta_cs Hello,

I am ankit kumar gupta. My saving account number is[protected]Branch.: ramleela mathiya chapra). I purchased some stuff from amazon.in and paid from my visa debit card * * * * 0712. I returned those items back to amazon. There were three items. The refunds for the same were initiated and successfully processed to my debit card and i got three refund reference numbers for three refunds, it has been about a week and yet the amounts are not reflected in my account.

I contacted my bank customer support. They are not able to locate the refund with these reference numbers.

I contacted to bank customer support. They are unable to do anything for this refund. Their customer support service is very poor. So, they advised me to contact the branch. The branch is also unable to help me with the same. My bank service is not good and the customer support people are careless. I have contacted them relentlessly but they didn't care. When i call them on [protected] they don't respond. When i chat with them, they give me the illogical responses. They have crossed the limit of recklessness. They always kept saying that i should contact the branch and i should visit the home branch.

The reference numbers are.:
74332747276727598747413 (Refund successfully processed on 03/oct/17)
74332747279727895180505 (Refund successfully processed on 06/oct/17)
7433274727972789516709 (Refund successfully processed on 06/oct/17)

These amounts are not reflected in my account.

These are the copies of the emails sent by the amazon to my email id ankitgupta. [protected]@gmail.com for three refunds-

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Hello,

Your refund of rs.607 has been processed successfully on 03-oct-17. The amount should reflect in your account by 09-oct-17.

The refund reference number for the transaction is 74332747276727598747413.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above refund reference number. Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the refund reference number provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

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Hello,

This is to confirm that refund for amount 239 has been successfully processed on 06-oct-17 and the amount should reflect in your account by now.

The refund details are: authorization code for sale transaction 566405
Refund reference # 74332747279727895180505

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon.in

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Hello,

Your refund of rs.3850 has been processed successfully on 06-oct-17. The amount should reflect in your account by 12-oct-17.

The authorization code (Refund reference number) for the transaction is 74332747279727895167098.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

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I have recorded the full chat with the customer support of canara bank. If needed, i will provide them to prove how useless the customer support of canara bank is.

I have also complained in my bank and the confirmation from the bank is following.:
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Your complaint has been registered under public grievances redressal system. The complaint reference no. (Crn) is 1718af3617.
You can use this crn for on-line tracking or, in all your further communications regarding this complaint. You can track your crn by clicking the below link:
Canara public grievances redressal system
Disclaimer: this email may contain privileged information and is intended solely for the addressee, and any disclosure of this information is strictly prohibited, and may be unlawful. If you have received this mail by mistake, please inform the sender immediately and delete this mail. Any information expressed in this mail does not necessarily reflect the views of canara bank. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the bank. The recipient should check this email and any attachments for the presence of viruses. The sender declares that no liability can be cast upon the sender for any error or omissions in the contents of the message that arise, as a result of e-mail transmission and further declares that the sender cannot be made liable for any loss suffered by any person, on account of having acted upon any messages which is vitiated by error, omissions or interception.

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I have already contacted canara bank customer care to solve this issue but there is no use. Please resolve it and credit my refund into my account.

Thanks and regards.

Ankit kumar gupta
Ankitgupta. [protected]@gmail.com
[protected]
11-october-2017