Canara Bank — refund not provided although processed by amazon

Address:754001

I m Md Ehetasham Ilyas. I purchased a product worth rs.1209 from amazon on 28 June 2018. Since i was not happy with d product i requested for a refund. The refund was initiated on 8th July. But till today it is not credited to my account.
I contacted the canara bank customer several times and i asked them to file d charge dispute but they did not and provided me several excuses.
The reference no. Provided by amazon is 245724. If i need to provide more details kindly intimate me.
Kindly do d needful.
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