Canara Bank — staf[censored]nprofessionalism and not knowing the bank norms

Address:

Kolar, Karnataka, 563115

This is with regards to a women in canara bank bangarpet branch the lady doesn’t even know the bank norms... I came here for an atm card replacement this was a joint account of me and my mom i had the passbook old atm and my id proof the lady still rejected giving the card though one of account holder in joint was there she wanted both of them to be present this is absolute havoc i travelled 90 kms just for this and as per the norms if i one of the joint account holder and has required docs aren’t you guys supposed to give the card what kind of condition is this then after few arguments she asks to wait till all the other customers are left??? Seriously what am i then a beggar asking for card in your bank...

I am so frustrated to have this escalated to your hierarchy if i don’t get any response from you guys i will move this escalation to rakesh kumar sharma (Ceo), debashish (Executive director) and mv rao... I need an action taken on this asap my number [protected]