Canara Bank — unable to credit the refunded amount from amazon.in

Address:

New Delhi, Delhi, 110084

Sir
My name is longjam chingkheinganba meetei and my account number is[protected], kingsway camp branch, delhi.
The refunded amount of ₹2499 from amazon.in for a cancelled product cannot credit into my account. The reference number is 74332748028802698130643 and the refunded date is 27th january 2018. I received a message from amazon.in which is given below

Hello

I'm john from the billing and payments department of amazon.in.

I received an escalation that you haven't received the refund rs.2, 499.00 for your order #[protected]. I'm sorry for any inconvenience caused to you in this regard.

To help you with this, i've thoroughly checked our records and can confirm that the refund for this order was successful from our end on january 27, 2018.

As this refund is not reflected in your bank account yet, i request you to please contact your bank customer service with the following refund reference number and ask them to check for the refund with it.

Refund amount and refunded date: rs.2, 499.00 on january 27, 2018
The reference number: 74332748028802698130643