[Resolved]  Candere By Kalyan Jewellers — Refund

Website: www.candere.com

This company gave a initial signup bonus of Rs 500..
I placed an order for a women's bracelet amounting to Rs 14908
I paid the balance amount Rs 14408..
Now after the jewelry was manufactured the weight was less than what I paid for..
Customer service representative said they will refund the balance amount which is Rs 963..
Apparently when the time came to refund the amount they refunded only Rs 463 not the entire Rs 963.
They gave a sign up a bonus for Rs 500 and they took it back..
I would have understood if I would have cancelled the order.. Now there was a weight difference which is not my fault..
I placed an order and paid for it..
Now I should get the entire 963 refunded not 463
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Aug 7, 2021
Complaint marked as Resolved 
 
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Hi Saurav,
We deeply regret the inconvenience caused. We have taken note of the same and assure you to take appropriate steps immediately. Kindly share your contact number with us at [protected]@kalyanjewellers.net to enable us to speak to you and ascertain the issue in detail.
- Team Kalyan Jewellers

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