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Candere — harassing before delivery

I purchased jewellry form candere online in the month of month where there staff delivered goods after taking payment and giving discount for some reason which i cant remember. I purchased a good in august'2019 and requested to deliver the same on dhateras and made the payment prior. Just 3 days days before delivery they tortured me and told it cannot be delivered as some amount amount of previous order was not clear.
How they can deliver a product without receiving payment and without giving any reminder even after delivery.
Anyway i was serious for dhanteras so made that payment. But still dont believe that edited accounts list.
Need help and wold appreciate if they will be equally asked question and get the matter clear for me.
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    18,9, Nihar apartment, Dr. H. K. chatterjee lane, Bally
    West Bengal

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