Canon India — canon india and net office equipment supplied faulty machine not working from day 1

Address:

New Delhi, Delhi, 110007

We bought a machine from a canon india dealer by the name of :
Net office equipment, 102, vardhman diamond plaza,
Db gupta road, pahar ganj, delhi - 110055 ;
Gst no. : 07atyps8257j1zi
The company owner/manager mr. Pawan sharma visited us at our registered address and sold this machine to us claiming it meets with all our functionalities.

Now begins the nigthmare.
Mr. Pawan sharma last spoke to us on the day of selling the machine to us.
Other than that he has refused to answer all phone calls, emails, text messages, whatsapp messages.
We have left numerous reminders in his office but he doesn't bother to call back ever.

The machine stopped working in the first year of warranty itself starting from the month of may, 2017. Nobody came to attend to the machine for another 3 months! And the first service was carried out on august 21, 2017.

The support scheme agreement was made on 14/1/2017.

After this first service on august 21, 2017 the machine stopped working completely. Before the service we were getting an error which was not enabling us to carry out any scanning on the machine or printing since the month of may 2017.
After 21 august, we have been constantly asking net office equipment to repair the machine however when they send their technician, he comes to make the machine functional for a day or two after which they refuse to respond to our service requests.
Over 3 months have passed and they have refused to give any support without making extra payments to them in spite of having contract and warranty period.

Canon india refuses to respond despite various phone calls to the service center executives.

Now net office equipment is blackmailing us saying that make payments to them else they will not restart the machine which is already non functional since may of this year.

Prince yadav
Arun infrastructures india pvt. Ltd.