[Resolved]  Canon India — Grievance regarding repairing of printer - M/s TEZ-X Automation, Nehru Place, Delhi

Address:

New Delhi, Delhi, 110085

I have made a complaint regarding repairing of my canon printer model MF-4550D, Sr. No. HBD13550 on 08.10.2016 at 02.40 P.M. In response to this, an engineer Sh. Rishab belong to M/s TEZ-X Automation, Nehru Place, Delhi attended the complaint and replace two parts of computer i.e. fixing and power supply and charged amount of Rs. 7753/- for parts including service charges. He has given his O.k report regarding printer without taking a single print from machine. The machine is still not in working condition.
I made another complaint vide ID No. CSP/20161125/324971 dated 21.11.2016 but remain unattended till date. Further, I contacted to Sh. Malik, head of M/s TEZ-X Automation, Nehru Place, Delhi and informed all the things happened. He further sent the same engineer Sh. Rishab who told that a further part costing to Rs. 8000/- approx. has to be charge for repairing your printer. For which I have refused reason being the cost of repair i.e. 7753 + 8000 = 15753 is more than the cost of the printer. In these circumstances no body can allow to repair the machine on such a huge cost which is more than cost of machine.
I further contacted to Sh. Malik and request him to take back the parts installed in my machine as the same is not used by me and not useful to me as the machine is not in working condition. I am not in position to further invest Rs. 8000 to repair this old machine reasons given above. Mr. Malik has categorically denied to take the parts back in any case.

In view of the above, you are requested to consider my case and direct Mr. Malik owner of M/s TEZ-X Automation, Nehru Place, Delhi to take back parts.